Reference

How mp3juicess Handles Your Personal Information

This page explains exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and use the lobby — and how we protect it.

Account data kept secureDANA, OVO, GoPay transaction privacyNo data sold to third partiesCookie controls availableContact us to request your data
mp3juicess How mp3juicess Handles Your Personal Information
DATA HANDLING PRACTICE

How We Protect and Manage Your Account Data

Secure Transmission

All data exchanged between your device and our servers — including your DANA or OVO payment instructions — travels over SSL-encrypted connections so it cannot be intercepted in transit.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust non-essential cookie preferences through the settings panel in your account.

Data Retention Policy

Your account data is held while your account is active. If you close your account, we retain records only for the minimum period required under the rules of eligible regions where the service is available.

Requesting Changes

You have the right to request access to, correction of, or deletion of your personal data. Submit the request via live chat or email with your account ID and we will action it promptly.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat Support

Open the chat widget from any page in your account dashboard. Our support team handles data access requests, correction requests, and privacy questions directly through this channel.

Email Request

Send your data request or privacy concern to our support email. Include your registered account ID so we can locate your record and respond without unnecessary back-and-forth.

Account Settings Panel

Some data preferences — such as cookie settings and communication opt-outs — can be managed directly inside your account settings without needing to contact support at all.

Common Questions About Your Privacy on mp3juicess

These are the questions we hear most often about how your data is handled. If something is not covered here, reach out through live chat or the email channel listed above.

We collect your name, email address, and the e-wallet identifier you use — your DANA number, OVO mobile, or GoPay ID. We also log device and session data to secure your account access.

No. Payment instructions go directly to the wallet provider. We record the transaction reference and your linked identifier, but full wallet credentials are never stored on our servers.

Yes. Contact support via live chat or email with your account ID. We will locate your record and provide a summary of the personal data we hold for your account.

We keep records for the minimum period required by applicable rules in eligible regions. Once that period passes, personal data is deleted or anonymised in line with this policy.

We do not sell or share your personal information with third parties for marketing. Technical partners such as payment processors handle data only under strict data-handling agreements.

Go to the settings panel inside your account. From there you can turn off non-essential analytics cookies while keeping the session cookies that are needed for your login to work.